Returns by post
You can return goods to us via the Post Office to:
Regalia Kingdom Web Returns
The parcel should contain:
- The item(s) you purchased that you wish to return in their original condition.
- Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
You will need to pay for the postage but we will refunded the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving of your order under the Distance Selling Regulations (see below).
We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.
Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.
If you need advice on returning by post, please contact our customer services team on 07590529899 or via e-mail at firstname.lastname@example.org
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.
Sale of Goods
Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: 1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.
Distance Selling Regulations
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).
If you want to cancel, you must do within seven working days after delivery of the goods.
To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.
You are responsible for returning the goods to us at your cost.
The goods and your notice of cancellation should be sent to:
Regalia Kingdom Distance Selling Cancellations Regalia Kingdom Web Returns Regalia Kingdom 22, Whitehall Drive, Elburton Plymouth PL98NN
Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.
Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card or Pay Pal with which you paid.